Deposit Payment Policy
We offer you a variety of payment options for your convenience - Credit Card, Cheque, Demand Draft.
Credit Card Payments:
On-line by Credit Card on our site through our SECURE payment gateway that is 100% safe. Your credit card number is not revealed to anyone and WILL NOT be debited until the goods are shipped to you (i.e. Hotel rooms are confirmed, Travel Documents dispatched, etc).
Remittances for Payment may also be made by Cheque or Demand Draft. Whilst making payments through cheques or Drafts all deposits must be made payable to “Travelmasti” and be dispatched to the address below -
TravelMasti
707, Vishwasadan Building,
JanakPuri, DistCentre.
New Delhi - 110058.
The deposit amount will be notified to you upon receipt of your booking request. Documents will be faxed and dispatched by courier to you immediately on receipt of deposit, to the address as mentioned in your form.
Cancellation Policy
Cancellation policy will be in accordance with the policies of the individual hotels and tours. To cancel, please send a mail to booking@travelmasti.com quoting your booking confirmation no. / order id. Upon receipt of this mail and verification against email address / telephonic verification the advance will be refunded via cheque / credit reversal after adjustment of the retention charge (if applicable) as per hotel policy.
In case if the booking amount was paid using credit card an additional processing fee of 5% would be deducted.
Rules for Package Tours are as indicated on individual Tours. In most cases the earnest amount deposited is non-returnable.
Minimum charges will be deducted from advance in case cancellations are not made in time as indicated.
Retention Charges are equal to one night's room charge for hotel rooms.
On timely cancellation of guaranteed bookings any advance amount deposited with Travelmasti.com shall be refunded after deduction of retention charge as per the rules applicable.
Return of Advance Amount in case of Cancellation
In case you have already paid the advance, send us an explanatory mail at booking@travelmasti.com with subject as "CANCELLATIONS" and attach the relevant Hotel / Package Tours Reservation Request Form to your message.
In case request for cancellation is received before we ship the goods (i.e. Hotel vouchers sent, Travel Documents dispatched, etc), then credit card will not be debited and you will not be billed. Cheques and DDs received by us (and if not deposited in the bank by us) will be returned by registered mail or courier.
In all other cases amount, as applicable, will be returned by cheque
payable to traveller and dispatched by courier to the contact address
as given in the reservation request form.
In case of foreigners who have made payment from outside India, have been
billed in dollars and their cards have been debited, we will be informing
the Payment Gateway who will in turn get in touch with your issuing bank
to reverse the debited amount to your bill.
To speak to one of our customer relations executive regarding your cancellation you may mail us at booking@travelmasti.com or speak to us either by Live Assistance or by telephone at +91-11-45566666.
Credit card payment method
Travelmasti.com™ allows a secure payment option for all users wanting to pay through their credit cards. We accept Master and Visa cards only. To enable you to make the payment online, we have direct connectivity with a Secure SSL based Payment Gateway (First Payment Gateway ),where you can provide your card details on a secure SSL link and the Master/Visa network authorizes the transaction and amount. On-line payment by Credit Card on our site through our secured payment gateway is 100% safe. Your credit card number is not revealed to anyone and WILL NOT be debited until the goods are shipped to you (i.e. Hotel rooms are confirmed, Travel Documents are dispatched, etc.).
All credit card payments involve a certain extra charge based on percentage of amount billed, therefore Travelmasti can appropriately advise you to pay through a mix of credit card for immediate reservation and the balance through a cheque or demand draft. This will allow us to provide instant confirmation of your booking request and also minimize the overheads in credit card payments.
Payment from out of India
Holders of Credit Cards issued outside India will be billed in US dollars for the purpose of the transaction. Master Card or Visa, as the case may be, will convert the quoted Indian Rupee price into US dollars as per the prevailing Rupee to Dollar conversion rate. Issuing bank will then bill the user in consonance with the terms of agreement for payment as signed between the card holder and the bank.